We are hiring for Assistant Department Manager (female candidate only) person with minimun 5-6 years of experience in large format retail, Luxury retail would be preferred. Person should have experience of handling team, responsible for maximizing the sales performance of respective department /category through efficient and effective management of the team, stocks and administration under their responsibility, mindful at all times of the Companies rules, regulations and procedures.

Skills

  • MatchCustomer Service
  • MatchSales
  • MatchRetail
  • No match Luxury Goods
  • No match Sales Performance
  • No match Enquiries
  • No match Listings
  • No match Large Format
  • No matchTicketing
  • No matchMerchandising

Job Details

Seniority Level

Mid-Senior level

Industry

  • Retail
  • Cosmetics

Employment Type

Full-time

Job Functions

  • Sales

Job role

Ensures all team members;

Have a thorough understanding of the Companies expectations and standards in regard to Customer Service.

Reach and maintain these high standards of customer care on a daily basis.

Respond to customer inquiries/complaints quickly and calmly as per company procedure.

Are efficient and have an in-depth knowledge of the product in their dept

Effect a smooth shift change procedure, minimizing disruption to Customer service.

Are made aware of all promotional activity, special offers and new product listings  

Control the efficient opening and operational times of our satellite shops 

Stock rotation rules are applied

All ticketing and pricing is visible and complies with company policy

Security procedures are adhered to at all times.

Any breach of company rules or misuse of the cash register is reported to the SFM immediately.

All retail personnel check stock prices, shelf labels promotional signage etc to ensure accuracy.

Regular checks are done on stocks with expiry dates reporting immediately any concerns.

All goods are received into the dept according to correct procedure and assist Merchandisers by carrying out spot checks on transfers.

No stocks are removed from the dept without the correct transfer paperwork.

Control over manually entering a PLU and ensures accuracy at all times. 

To create and maintain a positive team atmosphere geared to achieving sales goals.

To constantly assess team members’ performance and give relevant feedback.

Communicate clearly to the team and delegate fairly throughout the team. 

To ensure all documentation relating to issues within your team and dept are completed correctly and within the required timeframe as per company procedure. Leave forms, sickness forms etc 

Develop and maintain positive working relationships and communications with team members, colleagues and management.

To assess performance of yourself and make improvements where necessary. To communicate with RM any areas of concern or training requirements.

To apply or for any further details required please inbox  at akanksha.ahluwalia@delhidutyfree.co.in